Which Routing Script logic helps to invoke the Post Call Survey successfully?

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Nivenl Surnder · Accepted Answer

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

Nivenl Surnder · Answer

To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.

Nivenl Surnder · Answer

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

Nivenl Surnder · Answer

To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

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