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Where must a Dialed Number be mapped within CCE?

A.

Call Type, which in turn points to a scheduled Routing Script

Answers
A.

Call Type, which in turn points to a scheduled Routing Script

B.

Precision queue

Answers
B.

Precision queue

C.

Skill group

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C.

Skill group

D.

Media Server

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D.

Media Server

Suggested answer: A

Explanation:

A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

asked 11/10/2024
najim faryabi
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