ExamGecko
Question list
Search
Search

Question 43 - 500-443 discussion

Report
Export

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

A.

SPOG

Answers
A.

SPOG

B.

Agent PG/CTIServer

Answers
B.

Agent PG/CTIServer

C.

AWDB

Answers
C.

AWDB

D.

IDS

Answers
D.

IDS

E.

Finesse

Answers
E.

Finesse

Suggested answer: B, E

Explanation:

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network

Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11

asked 11/10/2024
Danilo Paolucci
42 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first