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What are two usages for Call Studio Database lookup? (Choose two.)

A.

Account Type

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A.

Account Type

B.

Play media

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B.

Play media

C.

Get Digit

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C.

Get Digit

D.

Claim Number

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D.

Claim Number

E.

Dialtone

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E.

Dialtone

Suggested answer: A, D

Explanation:

A Account Type is one of the usages for Call Studio Database lookup, as it allows the application to retrieve information about the caller's account from a database and provide different treatments based on the account type. D Claim Number is another usage for Call Studio Database lookup, as it allows the application to validate the claim number entered by the caller against a database and provide confirmation or error messages accordingly. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 47

asked 11/10/2024
NSANG Cyril
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