Cisco 700-695 Practice Test - Questions Answers, Page 3
List of questions
Question 21
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Which Webex Calling feature enables an automatic answering machine with menus?
Hunt Group
Voice Portal
Call Queue
Auto Attendant
Explanation:
The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.
Question 22
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Which tools assist partners in determining the ideal Cisco Collaboration Flex Plan for a customer?
App Hub and Integrations Playbook
Flip 2 Flex Discovery Tool and Flip2Flex Portal
Salesforce and Sales Connect
SWSS Help Desk and Cisco Commerce Workspace
Explanation:
The Flip 2 Flex Discovery Tool and Flip2Flex Portal are tools designed by Cisco to assist customers and partners in migrating from perpetual licensing models to the Cisco Collaboration Flex Plan, which offers more flexibility and options for collaboration services. These tools help in understanding the current licensing situation, making the transition process smoother, and ensuring that organizations are getting the most value from their investment in Cisco collaboration solutions.
Question 23
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Which portal is used to assign partner administrators to customers?
Control Hub Customer Portal
My Settings Portal
CCW Portal
Control Hub Partner Portal
Explanation:
The Control Hub Partner Portal is the portal used by Cisco partners to assign administrators to their customers. Through this portal, partners can manage customer organizations, assign roles and privileges, and provide administrative support. The portal is an essential tool for Cisco partners to maintain control and visibility over the services they are managing for their customers, allowing efficient administration and customer support.
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Question 24
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Which Flex subscription is based on the number of named users regardless of usage?
AU subscription
EA subscription
Any Flex subscription
NU subscription
Explanation:
The NU (Named User) subscription in Cisco's Flex Plan is based on the number of named users regardless of their usage. In this model, each user is given a license to use the Webex services, and the cost is fixed per user, making it ideal for organizations that have predictable usage patterns. This allows organizations to provide access to all users under a simple, per-user licensing model without considering actual service usage.
Cisco Reference
Details on the NU subscription model can be found in Cisco's Flex Plan documentation, which outlines how the named user licensing works and its benefits for predictable costs and user management.
Question 25
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Which two locations provide web tools for Webex Calling? (Choose two.)
Cisco webtools websites
Salesforce support pages
Cisco support online websites
Cisco collaboration help websites
Salesforce help websites
Explanation:
Webex Calling provides several web tools and support resources that are accessible through:
Cisco Support Online Websites (Option C): The Cisco support site offers documentation, updates, and troubleshooting tools specific to Webex Calling. It includes access to downloads, product guides, and software updates necessary for managing and deploying Webex Calling.
Cisco Collaboration Help Websites (Option D): The Cisco collaboration help site offers resources such as user guides, administrator manuals, eLearning courses, and FAQs specifically tailored to Cisco Webex Calling and other collaboration tools. This site is designed to provide detailed support and information for both end-users and administrators.
Cisco Reference
Information about these web tools can be found in Cisco's official support and help documentation for Webex Calling.
Question 26
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Which topic is covered in the Webex Calling Intermediate Administration eLearning course?
Webex Calling and Webex Contact Center troubleshooting techniques
Webex Calling and its Portals
Webex Calling sales strategies
UCM Cloud provisioning strategies
Explanation:
The Webex Calling Intermediate Administration eLearning course covers the topic of Webex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.
Cisco Reference
Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration.
Question 27
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Which two capabilities are native to Webex teams? (Choose two.)
transcribing
call routing
meetings
messaging
report generating
Explanation:
The two capabilities that are native to Webex Teams (now Webex App) are:
Meetings (Option C): Webex Teams has built-in meeting capabilities, allowing users to start, schedule, and join Webex meetings directly from the app. This feature integrates seamlessly with Webex's broader conferencing capabilities.
Messaging (Option D): Messaging is a core feature of Webex Teams, providing persistent chat capabilities that allow for one-on-one or team conversations, file sharing, and collaboration within spaces.
Cisco Reference
For more information on these native features, refer to the official Cisco Webex Teams documentation, which covers core functionalities such as messaging and meetings.
Question 28
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Which Webex Calling feature should be configured if a customer wants a phone shared by users within the organization?
Hoteling Guest
Hoteling Host
Mobility Access
Remote Office
Explanation:
In Cisco Webex Calling, the 'Hoteling' feature allows a phone to be shared among different users within an organization. This feature is particularly useful in environments where not all employees have their own dedicated desk, such as in a hot-desking environment.
1. Understanding Hoteling in Webex Calling:
Hoteling Host: This is the primary phone that can be used by various users who do not have a dedicated desk phone. The Hoteling Host is typically associated with a physical device, like an IP phone.
Hoteling Guest: This is a user who can temporarily log in to the Hoteling Host device, making the phone act as if it belongs to the guest user for a specific period.
2. Why Hoteling Guest is the Correct Option:
To enable different users to share a single phone, you need to configure the device as a Hoteling Host and allow users, known as Hoteling Guests, to log into that device. This configuration permits multiple users to use the same physical phone while having their personalized settings, including voicemail and call history.
The Hoteling Guest logs in to the Hoteling Host device, and the system treats the phone as if it is their personal phone, including their user profile, settings, and calls.
3. Configuration Steps:
Configure the Host Device:
In the Webex Calling Admin Portal, navigate to the specific device that will act as the Hoteling Host.
Enable the device for Hoteling and assign it as a Hoteling Host.
Set Up the Hoteling Guest:
In the user settings of potential guests, enable them as Hoteling Guests.
Guests can then log into any Hoteling Host device and use it as their own.
Usage:
The Hoteling Guest will log into the host device, and the phone will load the guest's settings and profile.
The guest can use the phone with their settings for the duration of their session.
Cisco
Reference:
The feature is detailed under the Cisco Webex Calling administration guide, which discusses user roles, including how to configure Hoteling Hosts and Guests. It can be found in the Webex Calling and Webex Management PDFs provided by Cisco.
By correctly configuring the Hoteling feature in Webex Calling, organizations can maximize the utilization of shared devices, providing flexibility and convenience for users who do not have a dedicated phone.
Question 29
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What is built on the Webex Teams developer portal?
Java and Python programs
Pages and Snapins
Integrations and Bots
Adapters and AppTies
Explanation:
The Webex Teams developer portal is primarily designed to enable developers to create Integrations and Bots. Integrations allow developers to connect Webex Teams with other applications, enabling data sharing and workflow automation across platforms. Bots are automated programs that can interact with users within Webex Teams, providing functionality such as notifications, reminders, and automated responses to user inputs. These tools allow developers to enhance the functionality of Webex Teams and create more efficient workflows for users.
Question 30
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What is sold with the Cisco Collaboration Flex Plan?
Meetings and Calling with Teams
Calling and video conferencing with Teams
Contact Center and video conferencing with Teams
Meetings, Calling, and Contact Center with Teams
Explanation:
The Cisco Collaboration Flex Plan is a subscription-based model that offers flexibility in purchasing various Cisco collaboration services. Under this plan, customers can choose to buy Meetings, Calling, and Contact Center solutions along with Teams capabilities. This comprehensive package allows organizations to access multiple collaboration tools under a single subscription, making it easier to manage and scale services based on business needs. The Flex Plan is designed to provide unified communication and collaboration services, promoting seamless integration across meetings, voice calling, and customer engagement solutions.
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