From a Customer Success perspective, which reason to monitor your customer's health is the most important?

Question

Marcelo I Sotelo S · Accepted Answer

It provides the opportunity to address any changes in the customer's experience or actions around the solution

Marcelo I Sotelo S · Answer

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Marcelo I Sotelo S · Answer

Understanding your customer's health directly enables renewals

Marcelo I Sotelo S · Answer

It gives the customer valuable insight so they can automatically renew critical on time

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