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Question 45 - MB-280 discussion

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The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.

The sales leader asked you to configure the ability to use suggested contacts.

Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.

NOTE: Each correct selection is worth one point.

A.

The user assigned as your manager on your system user record.

Answers
A.

The user assigned as your manager on your system user record.

B.

The Record Owner of your linked business unit.

Answers
B.

The Record Owner of your linked business unit.

C.

The Record Owner of the initiating record.

Answers
C.

The Record Owner of the initiating record.

D.

The Created By of the initiating record.

Answers
D.

The Created By of the initiating record.

E.

The Last Modified By of the initiating record.

Answers
E.

The Last Modified By of the initiating record.

F.

The system user who updated a timeline activity on the initiating record.

Answers
F.

The system user who updated a timeline activity on the initiating record.

Suggested answer: A, C, D

Explanation:

Manager on System User Record:

Suggested contacts in Teams can include users directly linked to the individual starting the chat. The manager assigned on the user's system record can be a suggested contact, as this is a common relationship that suggests frequent communication.

Record Owner of the Initiating Record:

The owner of the record being discussed or acted upon is also likely to be a suggested contact. This is because the owner has primary responsibility for the record and would commonly need to be consulted or informed about actions related to it.

Created By of the Initiating Record:

If the user is the Created By for a record, they are associated with its initial setup or creation. As a result, they may be suggested when actions on that record are taken since they are familiar with its origins.

These selections align with the rules typically used for suggesting contacts in integrated Teams chats, ensuring relevant parties are automatically suggested based on record associations and user relationships.

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asked 12/10/2024
Courage Marume
35 questions
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