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Microsoft MB-280 Practice Test - Questions Answers, Page 5

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Question 41

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The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.

You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.

What should you convey?

The delegate user.

The delegate user.

System (as it is promoted by server-side synchronization).

System (as it is promoted by server-side synchronization).

The owner of the linked contact that sent the email.

The owner of the linked contact that sent the email.

The primary mailbox owner.

The primary mailbox owner.

Suggested answer: D

Explanation:

When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.

This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.

asked 12/10/2024
Salman Hashmi
39 questions

Question 42

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A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.

The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.

You need to restrict privileges to secure the documents.

What should you do?

Create a new security role in Dynamics 365 Sales.

Create a new security role in Dynamics 365 Sales.

Update the users list in the SharePoint site.

Update the users list in the SharePoint site.

Update privileges in the Dynamics 365 Sales security role of the contract team.

Update privileges in the Dynamics 365 Sales security role of the contract team.

Create a new group in the SharePoint site.

Create a new group in the SharePoint site.

Suggested answer: B

Explanation:

Since the company uses Microsoft SharePoint for document storage, access to documents is controlled through SharePoint permissions rather than Dynamics 365 security roles.

To restrict document access to only the contracts team, you should update the users list in the SharePoint site where the documents are stored. This involves configuring SharePoint permissions to ensure that only the contracts team (or a specific SharePoint group associated with them) has access to the document library where contracts are stored.

asked 12/10/2024
Rama Krishna
38 questions

Question 43

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DRAG DROP

The sellers at your organization are keen to adopt generative Al capabilities and use them efficiently.

They have been editing Contact records directly in Copilot for Sales and have now provided feedback that they would be more productive if they could also edit Account records directly in Copilot for Sales.

However, the vice president of sales does NOT want the sellers to be able to edit the 'Revenue Forecast' field in Copilot for Sales.

You need to enable these requirements.

Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.


Microsoft MB-280 image Question 43 120150 10122024124220000
Correct answer: Microsoft MB-280 image answer Question 43 120150 10122024124220000

Explanation:

By following these steps, you enable the sellers to edit Account records in Copilot for Sales while restricting access to the 'Revenue Forecast' field, ensuring both productivity and compliance with organizational policies.

asked 12/10/2024
Renante Elpa
23 questions

Question 44

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Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics 365 Sales data. You need to ensure that all eligible users have access.

Which three actions should you perform? Each correct answer presents part of the solution. Choose three. NOTE: Each correct selection is worth one point.

Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.

Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.

Enable Copilot for Sales in Dynamics 365.

Enable Copilot for Sales in Dynamics 365.

Install Copilot for Sales in Microsoft Outlook.

Install Copilot for Sales in Microsoft Outlook.

Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.

Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.

Assign users the correct privileges to use Copilot for Sales in Teams.

Assign users the correct privileges to use Copilot for Sales in Teams.

Suggested answer: B, D, E

Explanation:

Enable Copilot for Sales in Dynamics 365:

To make Copilot features available, you must enable Copilot for Sales within Dynamics 365. This involves setting up the environment so that Copilot can access and utilize the sales data effectively.

Verify Server-Side Synchronization and Security Roles:

Copilot for Sales relies on server-side synchronization to ensure data flow between Dynamics 365 and other services, such as Teams. Ensure that server-side synchronization is enabled and that users have the necessary security roles in Dynamics 365 to access and use Copilot.

Assign Privileges for Copilot in Teams:

Ensure that users have the correct privileges within Teams to access Copilot. This might involve configuring access policies and permissions so that eligible users can utilize Copilot features during their interactions within Teams.

asked 12/10/2024
Andrew Carver
38 questions

Question 45

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The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.

The sales leader asked you to configure the ability to use suggested contacts.

Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.

NOTE: Each correct selection is worth one point.

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Question 46

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A large construction company uses Dynamics 365 Sales to manage their sales pipeline.

All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.

The sales team does NOT currently use the 'On hold* option, as it does NOT provide enough details.

When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.

You need to ensure that a salesperson can only select the 'Pending Permits' or 'Asbestos Removal' option when working with their opportunities to indicate the deal is taking longer.

What should you do?

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Question 47

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HOTSPOT

You are configuring Dynamics 365 Sales as part of a new implementation at your organization. Your organization has Sales Professional licensing.

Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads.

After reviewing the requirements from your business stakeholders, you identify that:

1. Sellers sometimes only want to convert leads gathered at events to contacts before they start tracking any deals with that contact.

2. Sellers must be given multiple different options for specifying the final status of deals they have been tracking.

Your current System Settings is as follows:

Microsoft MB-280 image Question 47 120154 10122024004220000000

Use the drop-down menus to select the answer choice that answers each question. NOTE: Each correct selection is worth one point.


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Question 48

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HOTSPOT

A bakery uses Dynamics 365 Sales. All loaves of bread sold at the bakery are priced the same. Special bread flavors are developed regularly.

You need to add a new flavor to the product catalog.

What should you do for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


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Question 49

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HOTSPOT

A company is using Dynamics 365 Sales to track their sales pipeline.

Sales managers require their forecasting to include reasons why opportunities were lost, including losses to competitors.

You need to configure the sales process WITHOUT using custom code.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


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Question 50

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You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?

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