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Question 696 - 220-1102 discussion

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A computer is restarting automatically and displaying the following error message: 'Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete).' Which of the following should the technician do first to diagnose the issue?

A.

Check the system event logs.

Answers
A.

Check the system event logs.

B.

Verify the hardware driver versions.

Answers
B.

Verify the hardware driver versions.

C.

Install Windows updates.

Answers
C.

Install Windows updates.

D.

Perform a RAM diagnostic.

Answers
D.

Perform a RAM diagnostic.

Suggested answer: A

Explanation:

The first step is to check the system event logs using tools like Event Viewer. This will allow the technician to identify any critical errors or warnings that occurred before the restart. Based on these logs, further troubleshooting can be done. Verifying driver versions and performing diagnostics can follow once the root cause is identified.

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asked 27/10/2024
Brandon Garner
27 questions
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