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Question 119 - CIS-ITSM discussion

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Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

A.

The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

Answers
A.

The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

B.

The problem coordinator is responsible for approving or rejecting the proposed message

Answers
B.

The problem coordinator is responsible for approving or rejecting the proposed message

C.

The message will be automatically displayed on the Portal

Answers
C.

The message will be automatically displayed on the Portal

D.

The problem coordinator is the only role with the ability to recall a message

Answers
D.

The problem coordinator is the only role with the ability to recall a message

Suggested answer: A

Explanation:

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/reference/installed-with-madrid-best-prac.html

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asked 18/11/2024
Claudious Utete
40 questions
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