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Question 149 - CIS-ITSM discussion

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A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

A.

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

Answers
A.

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

B.

The article is in draft state but has not been published

Answers
B.

The article is in draft state but has not been published

C.

The tester is not impersonating an itil user

Answers
C.

The tester is not impersonating an itil user

D.

The user criteria on the knowledge base Is incorrect

Answers
D.

The user criteria on the knowledge base Is incorrect

Suggested answer: B
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asked 18/11/2024
Christoph Reithmayr
37 questions
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