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Question 8 - ACP-610 discussion

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Darren wants to analyze the performance of his support teams. Less time in the Waiting for Support status indicates optimal team performance. The report should provide a way to dynamically analyze not only specific days but also specific time frames. Which report provides this information?

A.
Average Age Report
Answers
A.
Average Age Report
B.
Recently Created Issues Report
Answers
B.
Recently Created Issues Report
C.
Created vs Resolved Issues Report
Answers
C.
Created vs Resolved Issues Report
D.
Control Chart
Answers
D.
Control Chart
E.
Resolution Time Report
Answers
E.
Resolution Time Report
Suggested answer: D

Explanation:

A Control Chart is the best report to provide the information that Darren wants. A Control Chart shows the cycle time or lead time for your team's issues, broken down by the time spent in each status. It helps you identify whether data from the current process can be used to determine future performance. Less time in the Waiting for Support status indicates optimal team performance, as it means that the issues are being addressed promptly and efficiently. A Control Chart also provides a way to dynamically analyze not only specific days but also specific time frames, by using the date range selector and the zoom feature. You can also filter the chart by issue type, assignee, label, or any other field.Reference:Managing Jira Projects Data Center and Server: Certification Bundle, [Control Chart | Jira Software Cloud]

asked 16/09/2024
tirou RANGA
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