Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

Question

Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:

The system is experiencing technical difficulties.

Which two steps would you take to identify the likely cause of this message? (Choose two)

zulmaidi mr · Accepted Answer

Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

zulmaidi mr · Accepted Answer

If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

zulmaidi mr · Answer

Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).

zulmaidi mr · Answer

If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

zulmaidi mr · Answer

Ensure that the Short Message Service (SMS) server is not down.

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