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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
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Question 37 - 3309 discussion

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Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

A.
Verify that the Media Processing Platform (MPP) is operational
Answers
A.
Verify that the Media Processing Platform (MPP) is operational
B.
Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
Answers
B.
Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C.
Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)D. Verify that the WebLM license is not expired arid verify if you have configured the required number
Answers
C.
Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)D. Verify that the WebLM license is not expired arid verify if you have configured the required number
D.
Verify that the Short Message Service (SMS) server is not down.
Answers
D.
Verify that the Short Message Service (SMS) server is not down.
Suggested answer: A, D
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asked 16/09/2024
Tiffany Peterson
38 questions
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