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The Alarm Manager page on Experience Portal Manager shows an Alarm:

Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A.
Avaya Aura Communication Manager
A.
Avaya Aura Communication Manager
Answers
B.
Avaya Aura Session Manager
B.
Avaya Aura Session Manager
Answers
C.
Intelligent Customer Routing
C.
Intelligent Customer Routing
Answers
D.
Avaya Aura Experience Portal
D.
Avaya Aura Experience Portal
Answers
Suggested answer: A

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.

What is the best way to validate the application installation?

A.
Check the Avaya Aura experience Portal (AAEP) System Monitor.
A.
Check the Avaya Aura experience Portal (AAEP) System Monitor.
Answers
B.
Check AAEP administration System Maintenance > Log Viewer
B.
Check AAEP administration System Maintenance > Log Viewer
Answers
C.
Open a browser window and access the applicationHttp:// <host>: <port>/<application name>/index.html
C.
Open a browser window and access the applicationHttp:// <host>: <port>/<application name>/index.html
Answers
D.
Look at the Application Detail Report in the AAEP administration.
D.
Look at the Application Detail Report in the AAEP administration.
Answers
Suggested answer: C

What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A.
Restart the terracotta service.
A.
Restart the terracotta service.
Answers
B.
Restart the ICR Core service.
B.
Restart the ICR Core service.
Answers
C.
Restart the httpd service.
C.
Restart the httpd service.
Answers
D.
Reboot the machine.
D.
Reboot the machine.
Answers
Suggested answer: D

Your client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system. After restoring the database from the backup, which three actions must be performed? (Choose three)

A.
Restart the vpms service on the Experience Portal Manager (EPM).
A.
Restart the vpms service on the Experience Portal Manager (EPM).
Answers
B.
Reconnect each Media Processing Platform (MPP) with the EPM.
B.
Reconnect each Media Processing Platform (MPP) with the EPM.
Answers
C.
Restart the MPP service from the EPM.
C.
Restart the MPP service from the EPM.
Answers
D.
Restart the avpSNMPAgentSvc on the EPM.
D.
Restart the avpSNMPAgentSvc on the EPM.
Answers
E.
Install a new license file on the EPM.
E.
Install a new license file on the EPM.
Answers
Suggested answer: A, B, D

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out

@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####

Which step must you take to correct the issues and continue with this procedure?

A.
Login to Experience Portal Manager (EPM) using a user with an assigned role of “POM Campaign Manager” and restart the campaign
A.
Login to Experience Portal Manager (EPM) using a user with an assigned role of “POM Campaign Manager” and restart the campaign
Answers
B.
Logging to EPM using a user with an assigned role of “Web Services” and restart the Campaign
B.
Logging to EPM using a user with an assigned role of “Web Services” and restart the Campaign
Answers
C.
Login to (EPM) using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of “WebServices”
C.
Login to (EPM) using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of “WebServices”
Answers
D.
Login to EPM using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of “POMCampaign Manager”.
D.
Login to EPM using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of “POMCampaign Manager”.
Answers
Suggested answer: C

After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.

Which two are the most probable causes of this issue? (Choose two)

A.
The AAEP WebLM license has expired; either it was a temporary license or the client’s Enterprise WebLM server is down
A.
The AAEP WebLM license has expired; either it was a temporary license or the client’s Enterprise WebLM server is down
Answers
B.
One or more MPP system resources are overloaded
B.
One or more MPP system resources are overloaded
Answers
C.
The specified VoIP gatekeeper or SIP gateway is incorrect
C.
The specified VoIP gatekeeper or SIP gateway is incorrect
Answers
D.
The Postgres service on the Experience Portal manager (EPM) is not running
D.
The Postgres service on the Experience Portal manager (EPM) is not running
Answers
Suggested answer: A, C

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A.
Call completed
A.
Call completed
Answers
B.
Call failed
B.
Call failed
Answers
C.
Call completed in SSA
C.
Call completed in SSA
Answers
D.
Call routed
D.
Call routed
Answers
E.
Call transferred
E.
Call transferred
Answers
Suggested answer: C, D, E

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A.
the IP of the POM server
A.
the IP of the POM server
Answers
B.
an existing contact strategy
B.
an existing contact strategy
Answers
C.
the Call Classification Analysis (CCA) timeout to be used
C.
the Call Classification Analysis (CCA) timeout to be used
Answers
D.
an existing contact attribute
D.
an existing contact attribute
Answers
E.
sufficient voice ports and POM CCA licenses
E.
sufficient voice ports and POM CCA licenses
Answers
Suggested answer: B, D, E

Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.

Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A.
Apache/httpd logs
A.
Apache/httpd logs
Answers
B.
Tomcat logs
B.
Tomcat logs
Answers
C.
PostgreSQL logs
C.
PostgreSQL logs
Answers
D.
Process Logs
D.
Process Logs
Answers
E.
Transcriptions Logs
E.
Transcriptions Logs
Answers
Suggested answer: A, C

Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:

The system is experiencing technical difficulties.

Which two steps would you take to identify the likely cause of this message? (Choose two)

A.
Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
A.
Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
Answers
B.
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
B.
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
Answers
C.
Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
C.
Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
Answers
D.
If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
D.
If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
Answers
E.
Ensure that the Short Message Service (SMS) server is not down.
E.
Ensure that the Short Message Service (SMS) server is not down.
Answers
Suggested answer: A, B
Total 123 questions
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