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Question 1

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The Alarm Manager page on Experience Portal Manager shows an Alarm:

Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

Avaya Aura Communication Manager
Avaya Aura Communication Manager
Avaya Aura Session Manager
Avaya Aura Session Manager
Intelligent Customer Routing
Intelligent Customer Routing
Avaya Aura Experience Portal
Avaya Aura Experience Portal
Suggested answer: A
asked 16/09/2024
Brian Charlton,
48 questions

Question 2

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You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.

What is the best way to validate the application installation?

Check the Avaya Aura experience Portal (AAEP) System Monitor.
Check the Avaya Aura experience Portal (AAEP) System Monitor.
Check AAEP administration System Maintenance > Log Viewer
Check AAEP administration System Maintenance > Log Viewer
Open a browser window and access the applicationHttp:// <host>: <port>/<application name>/index.html
Open a browser window and access the applicationHttp:// <host>: <port>/<application name>/index.html
Look at the Application Detail Report in the AAEP administration.
Look at the Application Detail Report in the AAEP administration.
Suggested answer: C
asked 16/09/2024
DIEGO MORENO
42 questions

Question 3

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What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

Restart the terracotta service.
Restart the terracotta service.
Restart the ICR Core service.
Restart the ICR Core service.
Restart the httpd service.
Restart the httpd service.
Reboot the machine.
Reboot the machine.
Suggested answer: D
asked 16/09/2024
Carlos Fonseca
36 questions

Question 4

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Your client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system. After restoring the database from the backup, which three actions must be performed? (Choose three)

Restart the vpms service on the Experience Portal Manager (EPM).
Restart the vpms service on the Experience Portal Manager (EPM).
Reconnect each Media Processing Platform (MPP) with the EPM.
Reconnect each Media Processing Platform (MPP) with the EPM.
Restart the MPP service from the EPM.
Restart the MPP service from the EPM.
Restart the avpSNMPAgentSvc on the EPM.
Restart the avpSNMPAgentSvc on the EPM.
Install a new license file on the EPM.
Install a new license file on the EPM.
Suggested answer: A, B, D
asked 16/09/2024
Minoel Prendi
36 questions

Question 5

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You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out

@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####

Which step must you take to correct the issues and continue with this procedure?

Login to Experience Portal Manager (EPM) using a user with an assigned role of “POM Campaign Manager” and restart the campaign
Login to Experience Portal Manager (EPM) using a user with an assigned role of “POM Campaign Manager” and restart the campaign
Logging to EPM using a user with an assigned role of “Web Services” and restart the Campaign
Logging to EPM using a user with an assigned role of “Web Services” and restart the Campaign
Login to (EPM) using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of “WebServices”
Login to (EPM) using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of “WebServices”
Login to EPM using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of “POMCampaign Manager”.
Login to EPM using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of “POMCampaign Manager”.
Suggested answer: C
asked 16/09/2024
Mohsin Raza
47 questions

Question 6

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After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.

Which two are the most probable causes of this issue? (Choose two)

The AAEP WebLM license has expired; either it was a temporary license or the client’s Enterprise WebLM server is down
The AAEP WebLM license has expired; either it was a temporary license or the client’s Enterprise WebLM server is down
One or more MPP system resources are overloaded
One or more MPP system resources are overloaded
The specified VoIP gatekeeper or SIP gateway is incorrect
The specified VoIP gatekeeper or SIP gateway is incorrect
The Postgres service on the Experience Portal manager (EPM) is not running
The Postgres service on the Experience Portal manager (EPM) is not running
Suggested answer: A, C
asked 16/09/2024
SAI CHARAN TANGELLA
40 questions

Question 7

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Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

Call completed
Call completed
Call failed
Call failed
Call completed in SSA
Call completed in SSA
Call routed
Call routed
Call transferred
Call transferred
Suggested answer: C, D, E
asked 16/09/2024
TRONG KY
54 questions

Question 8

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On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

the IP of the POM server
the IP of the POM server
an existing contact strategy
an existing contact strategy
the Call Classification Analysis (CCA) timeout to be used
the Call Classification Analysis (CCA) timeout to be used
an existing contact attribute
an existing contact attribute
sufficient voice ports and POM CCA licenses
sufficient voice ports and POM CCA licenses
Suggested answer: B, D, E
asked 16/09/2024
Mashudu Abraham
40 questions

Question 9

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Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.

Which two log files should be checked to see if their size needs to be decreased? (Choose two)

Apache/httpd logs
Apache/httpd logs
Tomcat logs
Tomcat logs
PostgreSQL logs
PostgreSQL logs
Process Logs
Process Logs
Transcriptions Logs
Transcriptions Logs
Suggested answer: A, C
asked 16/09/2024
Paul Hackett
40 questions

Question 10

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Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:

The system is experiencing technical difficulties.

Which two steps would you take to identify the likely cause of this message? (Choose two)

Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
Ensure that the Short Message Service (SMS) server is not down.
Ensure that the Short Message Service (SMS) server is not down.
Suggested answer: A, B
asked 16/09/2024
zulmaidi mr
43 questions
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Related questions

Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
Which Media Processing Platform (MPP) component provides low level call control support including the setup, monitoring, and tear-down of telephone calls?
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You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Avaya Aura® Experience Portal (AAEP) supports special classes of applications that derive their licensing, administration framework, manageability, and accessibility from the Experience Portal Manager (EPM). What is the term for these applications?
What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?