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Avaya 3309 Practice Test - Questions Answers, Page 6

Question list

List of questions

Question 51

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Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

Question 52

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Which two statements about a completion code are true? (Choose two)

Question 53

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What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

Question 54

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In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to

Question 55

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A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

Question 56

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You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the f

Question 57

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A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Question 58

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Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

Question 59

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You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix th

Question 60

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You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

Question 51

Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

DNCREQ

DNC

Restricted DNC

Restricted

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Question 52

Which two statements about a completion code are true? (Choose two)

When using a custom completion code, it needs to be included in a contact strategy.

When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

One needs to include a system completion code in CCW to use a completion code.

Completion codes are hard coded and new completion codes cannot be created.

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Question 53

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

Application servers (AS)

Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

Avaya Media Servers (AMS)

Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

Media Processing Server (MPS)

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In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN onDenver call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denvercall center.

On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN onthe Chicago call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on theChicago call center.

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Question 55

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

http://support.avaya.com

http://www.oracle.com

The Experience Portal DVD

The Oracle JDBC driver is installed automatically

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Question 56

You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:

org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?

Re-install the runtimeconfig.war file.

Make sure the runtime support files are installed in the correct location.

Restart Avaya Aura Experience Portal.

Check that the Web License Manager (WebLM) is running. If not start WebLM.

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Question 57

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Red Hat Enterprise Linux Server 6.0 (x86)

Red Hat Enterprise Linux Server 6.0 (x86_64)

Red Hat Enterprise Linux Server 6.1 (x86)

Red Hat Enterprise Linux Server 6.1 (x86_64)

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Question 58

Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

icrcca

icrcore

icrwebservice

terracottasrv

tomcat

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Question 59

You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix the problem?

On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

On the Report Data Configuration page of the EPM, enable Periodic Download.

On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

Start your Media Processing Platform (MPP) servers.

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