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Avaya 3309 Practice Test - Questions Answers, Page 6

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Question 51

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Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

DNCREQ
DNCREQ
DNC
DNC
Restricted DNC
Restricted DNC
Restricted
Restricted
Suggested answer: C
asked 16/09/2024
Josiah Pardee
51 questions

Question 52

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Which two statements about a completion code are true? (Choose two)

When using a custom completion code, it needs to be included in a contact strategy.
When using a custom completion code, it needs to be included in a contact strategy.
When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
One needs to include a system completion code in CCW to use a completion code.
One needs to include a system completion code in CCW to use a completion code.
Completion codes are hard coded and new completion codes cannot be created.
Completion codes are hard coded and new completion codes cannot be created.
Suggested answer: A, B
asked 16/09/2024
Arnab Gupta
46 questions

Question 53

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What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

Application servers (AS)
Application servers (AS)
Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
Avaya Media Servers (AMS)
Avaya Media Servers (AMS)
Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
Media Processing Server (MPS)
Media Processing Server (MPS)
Suggested answer: A, B, D
asked 16/09/2024
Emily Luijten
51 questions

Question 54

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In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN onDenver call center.
On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN onDenver call center.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denvercall center.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denvercall center.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN onthe Chicago call center.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN onthe Chicago call center.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on theChicago call center.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on theChicago call center.
Suggested answer: C
asked 16/09/2024
Yener Yuksel
42 questions

Question 55

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A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

http://support.avaya.com
http://support.avaya.com
http://www.oracle.com
http://www.oracle.com
The Experience Portal DVD
The Experience Portal DVD
The Oracle JDBC driver is installed automatically
The Oracle JDBC driver is installed automatically
Suggested answer: B
asked 16/09/2024
Sivagami Narayanan
54 questions

Question 56

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You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:

org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?

Re-install the runtimeconfig.war file.
Re-install the runtimeconfig.war file.
Make sure the runtime support files are installed in the correct location.
Make sure the runtime support files are installed in the correct location.
Restart Avaya Aura Experience Portal.
Restart Avaya Aura Experience Portal.
Check that the Web License Manager (WebLM) is running. If not start WebLM.
Check that the Web License Manager (WebLM) is running. If not start WebLM.
Suggested answer: B
asked 16/09/2024
Haithem Hadef
37 questions

Question 57

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A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Red Hat Enterprise Linux Server 6.0 (x86)
Red Hat Enterprise Linux Server 6.0 (x86)
Red Hat Enterprise Linux Server 6.0 (x86_64)
Red Hat Enterprise Linux Server 6.0 (x86_64)
Red Hat Enterprise Linux Server 6.1 (x86)
Red Hat Enterprise Linux Server 6.1 (x86)
Red Hat Enterprise Linux Server 6.1 (x86_64)
Red Hat Enterprise Linux Server 6.1 (x86_64)
Suggested answer: A
asked 16/09/2024
Rachana Kesarkar
36 questions

Question 58

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Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

icrcca
icrcca
icrcore
icrcore
icrwebservice
icrwebservice
terracottasrv
terracottasrv
tomcat
tomcat
Suggested answer: B, C, D
asked 16/09/2024
Vincent Dsouza
43 questions

Question 59

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You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix the problem?

On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
On the Report Data Configuration page of the EPM, enable Periodic Download.
On the Report Data Configuration page of the EPM, enable Periodic Download.
On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
Start your Media Processing Platform (MPP) servers.
Start your Media Processing Platform (MPP) servers.
Suggested answer: A
asked 16/09/2024
Jessica Mahoney
45 questions

Question 60

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You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
the Maximum Outbound Ports
the Maximum Outbound Ports
the SMS and Email Connections
the SMS and Email Connections
the Email Connections and the Maximum Outbound Ports
the Email Connections and the Maximum Outbound Ports
Suggested answer: B
asked 16/09/2024
Nogueira Elder
44 questions
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Related questions

Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
Which Media Processing Platform (MPP) component provides low level call control support including the setup, monitoring, and tear-down of telephone calls?
When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration, which component interfaces with the customer's email server?
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //&lt;hostname&gt;: &lt;port&gt;/runtimeconfig), you receive the following error: org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Avaya Aura® Experience Portal (AAEP) supports special classes of applications that derive their licensing, administration framework, manageability, and accessibility from the Experience Portal Manager (EPM). What is the term for these applications?
What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?