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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
In the Avaya Aura® Experience Portal bundled server, which system details need to be verified before starting the system restore?
Which role allows users to update all of the transcription related configuration parameters for an application?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Question 71

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Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A.
A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
A.
A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
Answers
B.
A campaign is a strategy defining when to best contact contacts.
B.
A campaign is a strategy defining when to best contact contacts.
Answers
C.
A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.
C.
A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.
Answers
D.
A campaign is a group of agents assigned to a specific job/task.
D.
A campaign is a group of agents assigned to a specific job/task.
Answers
Suggested answer: B

Question 72

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What acts as the control center for all H.323 VoIP interactions in the Avaya Aura® Experience Portal (AAEP) system?

A.
the gatekeeper on the Communication Manager
A.
the gatekeeper on the Communication Manager
Answers
B.
the gatekeeper on the Session Manager
B.
the gatekeeper on the Session Manager
Answers
C.
the proxy server on the Communication Manager
C.
the proxy server on the Communication Manager
Answers
D.
the proxy server on the Session Manager
D.
the proxy server on the Session Manager
Answers
Suggested answer: A

Question 73

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To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?

A.
reportwriter
A.
reportwriter
Answers
B.
avayavp
B.
avayavp
Answers
C.
epmadmin
C.
epmadmin
Answers
D.
postgres
D.
postgres
Answers
Suggested answer: D

Explanation:

Reference:

http://downloads.avaya.com/css/P8/documents/100183021

Question 74

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The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.

In which situation are such elements used?

A.
if the script is sent through an SMS to the contact
A.
if the script is sent through an SMS to the contact
Answers
B.
if the script is dynamic, because it automatically adjusts to answers given by the contact
B.
if the script is dynamic, because it automatically adjusts to answers given by the contact
Answers
C.
if the script allows agents to change data in the contact database
C.
if the script allows agents to change data in the contact database
Answers
D.
if agents are allocated dynamically to the call, and they need to identify themselves
D.
if agents are allocated dynamically to the call, and they need to identify themselves
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Suggested answer: B

Question 75

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In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

A.
Abandon Reason
A.
Abandon Reason
Answers
B.
Exit Reason
B.
Exit Reason
Answers
C.
Failure Reason
C.
Failure Reason
Answers
D.
Re-queue Reason
D.
Re-queue Reason
Answers
Suggested answer: B, D

Question 76

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On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.

When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)

A.
the priorities of the campaigns on the system
A.
the priorities of the campaigns on the system
Answers
B.
the number of agents available for this specific campaign
B.
the number of agents available for this specific campaign
Answers
C.
the training that has been given to all agents
C.
the training that has been given to all agents
Answers
D.
the skills of the available agents
D.
the skills of the available agents
Answers
Suggested answer: B, C

Question 77

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A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0.

Why does the pg_hba.conf file need to be changed?

A.
You need to ensure POM has the right privileges to access the database.
A.
You need to ensure POM has the right privileges to access the database.
Answers
B.
You need to enter the IP address of the database server for POM to be able to connect to it.
B.
You need to enter the IP address of the database server for POM to be able to connect to it.
Answers
C.
You need to set the TCP-port number of the database server for POM to be able to connect to it.
C.
You need to set the TCP-port number of the database server for POM to be able to connect to it.
Answers
D.
You need to ensure the database server has the right privileges to access the POM server.
D.
You need to ensure the database server has the right privileges to access the POM server.
Answers
Suggested answer: B

Question 78

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The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports.

Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)

A.
When the system is operating normally, all three columns show the same values.
A.
When the system is operating normally, all three columns show the same values.
Answers
B.
The Configured column value will always be the same as the Licensed value because you can only configure the number of ports for which you have licenses.
B.
The Configured column value will always be the same as the Licensed value because you can only configure the number of ports for which you have licenses.
Answers
C.
The value for the allocated H.323 ports may be greater than the value for licensed H.323 ports, but this indicates that the volume has exceeded capacity of the Media Processing Platform.
C.
The value for the allocated H.323 ports may be greater than the value for licensed H.323 ports, but this indicates that the volume has exceeded capacity of the Media Processing Platform.
Answers
D.
The number of allocated H.323 ports can be lower than the number of licensed ports.
D.
The number of allocated H.323 ports can be lower than the number of licensed ports.
Answers
Suggested answer: B, D

Question 79

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In Global configuration the retry interval for nailing can be defined.

Which statement describes nailing?

A.
It is the selection of contact from the contact list.
A.
It is the selection of contact from the contact list.
Answers
B.
It is the assignment of an agent to a campaign.
B.
It is the assignment of an agent to a campaign.
Answers
C.
It is the assignment of an agent to a contact from the contact list.
C.
It is the assignment of an agent to a contact from the contact list.
Answers
D.
It is the choice of a contact from a contact list.
D.
It is the choice of a contact from a contact list.
Answers
Suggested answer: C

Question 80

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Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true?

(Choose two.) A. Available priorities are 1-8.

A.
Available priorities are 1-10.
A.
Available priorities are 1-10.
Answers
B.
The priority of the campaign determines when the campaign will start.
B.
The priority of the campaign determines when the campaign will start.
Answers
C.
Campaign priority determines the media channels used by a campaign.
C.
Campaign priority determines the media channels used by a campaign.
Answers
D.
The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.
D.
The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.
Answers
Suggested answer: B
Total 123 questions
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