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Question 81

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When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura® Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

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Question 82

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Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC).

Which statement describes this functionality?

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Question 83

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When defining SMS browser settings, the number of threads can be defined.

Which statement describes the term thread?

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Question 84

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Parameters that affect how voice data is sent through the network are administered for which Avaya Aura® Experience Portal (AAEP) component?

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Question 85

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Which statement describes

Agent blending?

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Question 86

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When setting up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

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Question 87

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In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "install" on an Auxiliary EPM? (Choose two.)

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Question 88

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If you need to verify whether the Proactive Outreach Manager (POM) Campaign Manager is running, which page on the system do you need to consult?

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Question 89

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Which Avaya Aura® Experience Portal (AAEP) component routes incoming email messages to the configured applications?

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Question 90

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A new Avaya Aura® Experience Portal (AAEP) system is being installed.

In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be configured to get the system to take a call? (Choose two.)

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