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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
In the Avaya Aura® Experience Portal bundled server, which system details need to be verified before starting the system restore?
Which role allows users to update all of the transcription related configuration parameters for an application?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Question 81

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When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura® Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

A.
the primary EPM server
A.
the primary EPM server
Answers
B.
an auxiliary EPM server
B.
an auxiliary EPM server
Answers
C.
the remote application server
C.
the remote application server
Answers
D.
a Media Processing Platform (MPP) server
D.
a Media Processing Platform (MPP) server
Answers
Suggested answer: B

Question 82

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Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC).

Which statement describes this functionality?

A.
Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the number of agents available in the relevant skill.
A.
Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the number of agents available in the relevant skill.
Answers
B.
Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.
B.
Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.
Answers
C.
Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.
C.
Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.
Answers
D.
Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.
D.
Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.
Answers
Suggested answer: A

Question 83

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When defining SMS browser settings, the number of threads can be defined.

Which statement describes the term thread?

A.
Threads are multi-media messages.
A.
Threads are multi-media messages.
Answers
B.
The thread defines the fetch time out.
B.
The thread defines the fetch time out.
Answers
C.
Threads are parallel processes that fetch data from the SMS server.
C.
Threads are parallel processes that fetch data from the SMS server.
Answers
D.
Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.
D.
Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.
Answers
Suggested answer: C

Question 84

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Parameters that affect how voice data is sent through the network are administered for which Avaya Aura® Experience Portal (AAEP) component?

A.
Auxiliary EPM
A.
Auxiliary EPM
Answers
B.
Media Processing Platform
B.
Media Processing Platform
Answers
C.
Primary EPM
C.
Primary EPM
Answers
D.
Speech server
D.
Speech server
Answers
Suggested answer: B

Question 85

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Which statement describes

Agent blending?

A.
Agent blending is the process of acquiring an agent for a job in a campaign.
A.
Agent blending is the process of acquiring an agent for a job in a campaign.
Answers
B.
Agent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned.
B.
Agent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned.
Answers
C.
Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
C.
Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
Answers
D.
Agent blending is the process of acquiring agents when an outbound service level is at risk.
D.
Agent blending is the process of acquiring agents when an outbound service level is at risk.
Answers
Suggested answer: C

Question 86

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When setting up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

A.
From the EPM Servers page, enter the IP address of the speech server in the Network Address (MRCP) field.
A.
From the EPM Servers page, enter the IP address of the speech server in the Network Address (MRCP) field.
Answers
B.
Add the MPP and then from the MPP Servers page, enter the speech server IP address in the Network Address (AppSvr) field.
B.
Add the MPP and then from the MPP Servers page, enter the speech server IP address in the Network Address (AppSvr) field.
Answers
C.
From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.
C.
From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.
Answers
D.
Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the Network Address (MRCP) field.
D.
Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the Network Address (MRCP) field.
Answers
Suggested answer: B

Explanation:

Reference:

https://downloads.avaya.com/css/P8/documents/003892124

Question 87

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In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "install" on an Auxiliary EPM? (Choose two.)

A.
ICR CCA
A.
ICR CCA
Answers
B.
ICR Admin
B.
ICR Admin
Answers
C.
ICR Core
C.
ICR Core
Answers
D.
ICR PDC
D.
ICR PDC
Answers
Suggested answer: A, C

Question 88

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If you need to verify whether the Proactive Outreach Manager (POM) Campaign Manager is running, which page on the system do you need to consult?

A.
the POM Manager page
A.
the POM Manager page
Answers
B.
the POM Monitor page
B.
the POM Monitor page
Answers
C.
the EPM Real-time monitor page
C.
the EPM Real-time monitor page
Answers
D.
the POM Global Settings page
D.
the POM Global Settings page
Answers
Suggested answer: B

Question 89

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Which Avaya Aura® Experience Portal (AAEP) component routes incoming email messages to the configured applications?

A.
email server
A.
email server
Answers
B.
Application Interface Web Service
B.
Application Interface Web Service
Answers
C.
Orchestration Designer
C.
Orchestration Designer
Answers
D.
Email Processor
D.
Email Processor
Answers
Suggested answer: C

Explanation:

Reference:

https://downloads.avaya.com/css/P8/documents/100176098

Question 90

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A new Avaya Aura® Experience Portal (AAEP) system is being installed.

In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be configured to get the system to take a call? (Choose two.)

A.
Alarm Codes
A.
Alarm Codes
Answers
B.
EPM Servers
B.
EPM Servers
Answers
C.
MPP Servers
C.
MPP Servers
Answers
D.
VoIP Connections
D.
VoIP Connections
Answers
Suggested answer: B, C
Total 123 questions
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