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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
In the Avaya Aura® Experience Portal bundled server, which system details need to be verified before starting the system restore?
Which role allows users to update all of the transcription related configuration parameters for an application?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Question 61

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Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A.
The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
A.
The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
Answers
B.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
B.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
Answers
C.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
C.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
Answers
D.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
D.
You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
Answers
Suggested answer: D

Question 62

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A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A.
$POM_HOME/logs/PIM_CmpMgr.log* log files
A.
$POM_HOME/logs/PIM_CmpMgr.log* log files
Answers
B.
$POM_HOM£/logs/PlM_CmpDir.log* log files
B.
$POM_HOM£/logs/PlM_CmpDir.log* log files
Answers
C.
$POM_HOME/logs/PIM_Web.log log files
C.
$POM_HOME/logs/PIM_Web.log log files
Answers
D.
$POM_HOME/logs/CmpMgrService.out* log files
D.
$POM_HOME/logs/CmpMgrService.out* log files
Answers
Suggested answer: A

Question 63

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You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)

A.
Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.
A.
Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.
Answers
B.
64 bit operating systems are approved for hosting AAEP servers.
B.
64 bit operating systems are approved for hosting AAEP servers.
Answers
C.
Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
C.
Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
Answers
D.
Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
D.
Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
Answers
E.
Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.
E.
Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.
Answers
Suggested answer: A, B

Question 64

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You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)

A.
The server has a static IP address configured
A.
The server has a static IP address configured
Answers
B.
The server has anti-virus software installed and running
B.
The server has anti-virus software installed and running
Answers
C.
The SELinux feature is set to ‘Permissive’ or ‘Disabled’
C.
The SELinux feature is set to ‘Permissive’ or ‘Disabled’
Answers
D.
The Linux firewall is disabled
D.
The Linux firewall is disabled
Answers
E.
NTP is configured to synchronize the server’s clock with a reliable time source
E.
NTP is configured to synchronize the server’s clock with a reliable time source
Answers
Suggested answer: A, C, D

Question 65

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In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.

Which licenses are going to be used when running the campaign in the fail-over zone B?

A.
the licenses of zone A
A.
the licenses of zone A
Answers
B.
the licenses of zone B
B.
the licenses of zone B
Answers
C.
The licenses of both zone A and B are available to all campaigns now running in zone B.
C.
The licenses of both zone A and B are available to all campaigns now running in zone B.
Answers
D.
Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.
D.
Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.
Answers
Suggested answer: D

Question 66

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Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?

A.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.
A.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.
Answers
B.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theChicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
B.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theChicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
Answers
C.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
C.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Answers
D.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
D.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Answers
Suggested answer: C

Question 67

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If the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which two statements are true? (Choose two.)

A.
This setting is used only if the CM does not send a UCID.
A.
This setting is used only if the CM does not send a UCID.
Answers
B.
The UCID generated by the MPP overrides the CM UCID.
B.
The UCID generated by the MPP overrides the CM UCID.
Answers
C.
The MPP adds a two-digit application identifier to the UCID received from the CM.
C.
The MPP adds a two-digit application identifier to the UCID received from the CM.
Answers
D.
The UCID from the Communication Manager (CM) is used regardless of the MPP setting.
D.
The UCID from the Communication Manager (CM) is used regardless of the MPP setting.
Answers
Suggested answer: A, C

Question 68

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What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?

A.
The installation application will prompt you to 'upgrade' or 'uninstall'.
A.
The installation application will prompt you to 'upgrade' or 'uninstall'.
Answers
B.
The installation application will prompt you to 'upgrade' or 'repair the existing' installation.
B.
The installation application will prompt you to 'upgrade' or 'repair the existing' installation.
Answers
C.
The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.
C.
The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.
Answers
D.
The installation application will automatically 'uninstall' the existing version and start the installation of version 3.0.
D.
The installation application will automatically 'uninstall' the existing version and start the installation of version 3.0.
Answers
Suggested answer: A

Question 69

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When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

A.
The field sets the priority for routing to an ACD.
A.
The field sets the priority for routing to an ACD.
Answers
B.
The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.
B.
The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.
Answers
C.
The field is used to identify the link between the Session Manager and the Communication Manager.
C.
The field is used to identify the link between the Session Manager and the Communication Manager.
Answers
D.
The field is available for future use and is not currently used.
D.
The field is available for future use and is not currently used.
Answers
Suggested answer: A

Explanation:

Reference: http://maxacd.com/wp-content/uploads/2013/09/Advanced-Call-Router-

Manual.pdf

Question 70

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Which two statements about infinite campaign are true? (Choose two.)

A.
An Infinite Campaign does not terminate by itself after processing all contacts.
A.
An Infinite Campaign does not terminate by itself after processing all contacts.
Answers
B.
An Infinite Campaign terminates automatically after processing all contacts.
B.
An Infinite Campaign terminates automatically after processing all contacts.
Answers
C.
To terminate an Infinite Campaign, manual intervention is required.
C.
To terminate an Infinite Campaign, manual intervention is required.
Answers
D.
An Infinite Campaign terminates only when all agents log off from the campaign.
D.
An Infinite Campaign terminates only when all agents log off from the campaign.
Answers
E.
An Infinite Campaign is designated by Campaign Type 0.
E.
An Infinite Campaign is designated by Campaign Type 0.
Answers
Suggested answer: A, C
Total 123 questions
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