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Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)

A.
POM 3.0 requires Experience Portal 7.0.
A.
POM 3.0 requires Experience Portal 7.0.
Answers
B.
POM 3.0 must have an external Application Server.
B.
POM 3.0 must have an external Application Server.
Answers
C.
POM 3.0 requires manually creating the POM schema in the database.
C.
POM 3.0 requires manually creating the POM schema in the database.
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D.
POM 3.0 supports only Oracle and PostgreSQL databases.
D.
POM 3.0 supports only Oracle and PostgreSQL databases.
Answers
Suggested answer: B, D

Refer to the exhibit.

In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.

What is the accurate explanation of this SDR report?

A.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in Estimated Wait Time (EWT) re-queued the call to [email protected].
A.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in Estimated Wait Time (EWT) re-queued the call to [email protected].
Answers
B.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in EWT re-queued the call to [email protected]. C. The call was initially queued on [email protected] to a spike in EWT the call was re-queued to [email protected] call then observed a SIP ERROR and it was re-queued [email protected].
B.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in EWT re-queued the call to [email protected]. C. The call was initially queued on [email protected] to a spike in EWT the call was re-queued to [email protected] call then observed a SIP ERROR and it was re-queued [email protected].
Answers
C.
C.
Answers
Suggested answer:

Explanation:

A. The call was initially queued on [email protected].

Due to a SIP ERROR the call was re-queued to [email protected].

A spike in Estimated Wait Time (EWT) re-queued the call to [email protected].

B. The call was initially queued on [email protected].

Due to a SIP ERROR the call was re-queued to [email protected].

A spike in EWT re-queued the call to [email protected]. C. The call was initially queued on [email protected].

Due to a spike in EWT the call was re-queued to [email protected].

The call then observed a SIP ERROR and it was re-queued [email protected].

D. The call was initially queued on [email protected].

Due to a spike in EWT the call was re-queued to [email protected].

The call then observed a SIP ERROR and it was re-queued [email protected].

Answer: D

Explanation:

Which two components of the Proactive Outreach Manager (POM) 3.0 solution support load balancing, even in a multi-server installation? (Choose two.)

A.
Campaign Director
A.
Campaign Director
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B.
POM Database Server
B.
POM Database Server
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C.
SMS Server
C.
SMS Server
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D.
Voice Server
D.
Voice Server
Answers
Suggested answer: A, C

Explanation:


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