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In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.

Which is an accurate description of how ICR handles a call arriving in the system?

A.
The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
A.
The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
Answers
B.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
Answers
C.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
Answers
D.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D.
The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
Answers
Suggested answer: A

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it.

Which corrective action must be taken?

A.
Restart httpd on the Auxiliary EPM.
A.
Restart httpd on the Auxiliary EPM.
Answers
B.
Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php<Auxiliary EPM>.
B.
Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php<Auxiliary EPM>.
Answers
C.
Log into Linux on the MPPs and run bash setup_vpms.php<Primary EPM>.
C.
Log into Linux on the MPPs and run bash setup_vpms.php<Primary EPM>.
Answers
D.
Upgrade the Auxiliary EPM.
D.
Upgrade the Auxiliary EPM.
Answers
Suggested answer: B

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?

A.
Restart httpd on the Auxiliary EPM.
A.
Restart httpd on the Auxiliary EPM.
Answers
B.
Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>C. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
B.
Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>C. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
Answers
C.
Upgrade the Auxiliary EPM.
C.
Upgrade the Auxiliary EPM.
Answers
Suggested answer: B

Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A.
Administration
A.
Administration
Answers
B.
Web Services
B.
Web Services
Answers
C.
Maintenance
C.
Maintenance
Answers
D.
Operations
D.
Operations
Answers
E.
ICR Administrator
E.
ICR Administrator
Answers
Suggested answer: A, E

A customer creates a campaign but it is failing to start.

Which two logs should be checked for possible error messages? (Choose two)

A.
$POM__HOME/logs/PIM _CmpMgr.log* log files
A.
$POM__HOME/logs/PIM _CmpMgr.log* log files
Answers
B.
$POM_HOME/logs/PIM_CmpDir.log* log files
B.
$POM_HOME/logs/PIM_CmpDir.log* log files
Answers
C.
$POM _HOME/logs/PIM_Web.log log* files
C.
$POM _HOME/logs/PIM_Web.log log* files
Answers
D.
$POM_.HOME/logs/CmpMgrService.out* log files
D.
$POM_.HOME/logs/CmpMgrService.out* log files
Answers
E.
$POM_HOME/logs/CmpDirService.out* log files
E.
$POM_HOME/logs/CmpDirService.out* log files
Answers
Suggested answer: A, B

A/hen configuring a scheduled report on the Avaya tie types may be selected?

(Choose three)

A.
.doc (Microsoft Word)
A.
.doc (Microsoft Word)
Answers
B.
.xls (Microsoft Excel)
B.
.xls (Microsoft Excel)
Answers
C.
.pdf (Portable Document Format)
C.
.pdf (Portable Document Format)
Answers
D.
.jpg (Digital Image)
D.
.jpg (Digital Image)
Answers
E.
.csv (Comma separated value)
E.
.csv (Comma separated value)
Answers
Suggested answer: B, C, E

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

A.
Verify that the Media Processing Platform (MPP) is operational
A.
Verify that the Media Processing Platform (MPP) is operational
Answers
B.
Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
B.
Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
Answers
C.
Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)D. Verify that the WebLM license is not expired arid verify if you have configured the required number
C.
Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)D. Verify that the WebLM license is not expired arid verify if you have configured the required number
Answers
D.
Verify that the Short Message Service (SMS) server is not down.
D.
Verify that the Short Message Service (SMS) server is not down.
Answers
Suggested answer: A, D

You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. Your login to the server and run the below Red Hat administrative command to review disk space usage:

[scroot@vp-a1/] # -b - - max – depth = 1 – h/

20K /mnt

12M /tmp

10.8G/home

A.
9M /bin24K /root91.3G /opt85G /var16G /Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
A.
9M /bin24K /root91.3G /opt85G /var16G /Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
Answers
B.
/var/llb/pgsql/data
B.
/var/llb/pgsql/data
Answers
C.
/home
C.
/home
Answers
D.
/var/spool/mail
D.
/var/spool/mail
Answers
E.
/opt/Avaya/InstallAgent/download
E.
/opt/Avaya/InstallAgent/download
Answers
F.
/opt.Tomcat/apache-tomcat-6.0.32/webapps
F.
/opt.Tomcat/apache-tomcat-6.0.32/webapps
Answers
Suggested answer: A, B, D

A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A.
3 days
A.
3 days
Answers
B.
7 days
B.
7 days
Answers
C.
15 days
C.
15 days
Answers
D.
30 days
D.
30 days
Answers
Suggested answer: D

A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A.
443
A.
443
Answers
B.
8443
B.
8443
Answers
C.
8080
C.
8080
Answers
D.
28443
D.
28443
Answers
Suggested answer: B
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