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Question 31

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In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.

Which is an accurate description of how ICR handles a call arriving in the system?

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Question 32

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A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it.

Which corrective action must be taken?

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Question 33

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A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?

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Question 34

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Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

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Question 35

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A customer creates a campaign but it is failing to start.

Which two logs should be checked for possible error messages? (Choose two)

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Question 36

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A/hen configuring a scheduled report on the Avaya tie types may be selected?

(Choose three)

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Question 37

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Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

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Question 38

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You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. Your login to the server and run the below Red Hat administrative command to review disk space usage:

[scroot@vp-a1/] # -b - - max – depth = 1 – h/

20K /mnt

12M /tmp

10.8G/home

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Question 39

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A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

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Question 40

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A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

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