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Question 122 - 3309 discussion
Refer to the exhibit.
In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?
A.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in Estimated Wait Time (EWT) re-queued the call to [email protected].
B.
The call was initially queued on [email protected] to a SIP ERROR the call was re-queued to [email protected] spike in EWT re-queued the call to [email protected]. C. The call was initially queued on [email protected] to a spike in EWT the call was re-queued to [email protected] call then observed a SIP ERROR and it was re-queued [email protected].
C.
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