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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
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Question 19 - 3309 discussion

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Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.

What two items should he checked to resolve this situation? (Choose two)

A.
the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
Answers
A.
the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B.
the content of the Avaya network log server.log/log
Answers
B.
the content of the Avaya network log server.log/log
C.
the Call Data Summary Report
Answers
C.
the Call Data Summary Report
D.
the error logs in the speech recognition server
Answers
D.
the error logs in the speech recognition server
Suggested answer: A, D
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asked 16/09/2024
Bart Hakstege
38 questions
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