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Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?

A.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.
Answers
A.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.
B.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theChicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
Answers
B.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theChicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
C.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Answers
C.
On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
D.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Answers
D.
On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Suggested answer: C
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asked 16/09/2024
B schatens
45 questions
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