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On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.

When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)

A.
the priorities of the campaigns on the system
Answers
A.
the priorities of the campaigns on the system
B.
the number of agents available for this specific campaign
Answers
B.
the number of agents available for this specific campaign
C.
the training that has been given to all agents
Answers
C.
the training that has been given to all agents
D.
the skills of the available agents
Answers
D.
the skills of the available agents
Suggested answer: B, C
asked 16/09/2024
Joseph Washington
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