ExamGecko
Search Search Login
Home Home / Avaya / 3309
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
In the Avaya Aura® Experience Portal bundled server, which system details need to be verified before starting the system restore?
Which role allows users to update all of the transcription related configuration parameters for an application?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Question 82 - 3309 discussion

Report
Export

Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC).

Which statement describes this functionality?

A.
Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the number of agents available in the relevant skill.
Answers
A.
Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the number of agents available in the relevant skill.
B.
Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.
Answers
B.
Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.
C.
Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.
Answers
C.
Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.
D.
Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.
Answers
D.
Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.
Suggested answer: A
Show Answer
asked 16/09/2024
michael hunter
33 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms