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Question 96 - 3309 discussion

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The ICR Application Configuration, used to configure the self-service, wait treatment and error handling applications, is part of which Intelligent Customer Routing (ICR) component?

A.
ICR Admin
Answers
A.
ICR Admin
B.
ICR Core
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B.
ICR Core
C.
ICR CCA
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C.
ICR CCA
D.
ICR PDC
Answers
D.
ICR PDC
Suggested answer: C
asked 16/09/2024
dion alken
40 questions
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