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Question 40 - 3312 discussion

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A customer with Avaya Aura Contact Center (AACC) has created a loop in a script application with the following parameters:

A.
While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the in-service status of the skillset must be evaluated. 2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement. 3. If the call is not queued and the skillset is in service, it must be re-queued.What is the proper script syntax to accomplish this requirement?
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A.
While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the in-service status of the skillset must be evaluated. 2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement. 3. If the call is not queued and the skillset is in service, it must be re-queued.What is the proper script syntax to accomplish this requirement?
B.
Section wait_loopIF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
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B.
Section wait_loopIF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
C.
Section wait_loopIF NOT QUEUED THENIF NOT OUT OF SERVICE automotive THENQUEUE TO SKILLSET automotiveWAIT 2ELSEGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30
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C.
Section wait_loopIF NOT QUEUED THENIF NOT OUT OF SERVICE automotive THENQUEUE TO SKILLSET automotiveWAIT 2ELSEGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30
D.
Section wait_loopIF NOT QUEUED THENIF OUT OF SERVICE SKILLSET automotive THEN gvGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Answers
D.
Section wait_loopIF NOT QUEUED THENIF OUT OF SERVICE SKILLSET automotive THEN gvGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
E.
Section wait_loopIF QUEUED AND IF OUT OF SERVICE automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Answers
E.
Section wait_loopIF QUEUED AND IF OUT OF SERVICE automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Suggested answer: B
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asked 16/09/2024
Loyiso Gawula
35 questions
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