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Question 41 - 3312 discussion

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A customer with an Avaya Aura@ Contact Center (AACC) is using the IF THEN ELSE END IF expression in the script. Given the following section of script:

IF DNIS = 5000 THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSE

QUEUE TO SKILLSET general_info

WAIT 2

END IF

QUEUE TO SKILLSET backup_skillset WAIT

2

Which statement describes what will happen to a caller encountering this section of script?

A.
Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup_skillset.
Answers
A.
Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup_skillset.
B.
Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
Answers
B.
Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
C.
Callers with DNIS 5000 will queue to customer_service, all other calls will queue to backup_skillset.
Answers
C.
Callers with DNIS 5000 will queue to customer_service, all other calls will queue to backup_skillset.
D.
Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup_skillset.
Answers
D.
Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup_skillset.
Suggested answer: C
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asked 16/09/2024
jose fajardo
34 questions
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