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Question 58 - Certified B2C Solution Architect discussion

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An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.

How should a Solution Architect ensure that this requirement Is met?

A.
Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
Answers
A.
Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B.
Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
Answers
B.
Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C.
Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
Answers
C.
Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
D.
Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.
Answers
D.
Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.
Suggested answer: A

Explanation:

A self-service portal is a feature in Service Cloud that allows creating branded websites and portals for customers to access self-service resources, such as knowledge articles, case management, chat, etc. To ensure that the theme of the self-service portal is consistent with the theme of the B2C Commerce storefront, a Solution Architect should do the following:

Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use. The Style Sheet URL setting is a configuration option in Service Cloud that allows specifying a custom style sheet for the self-service portal. The style sheet must be hosted on a publicly-accessible web server and must follow certain guidelines and limitations. By setting the value of the Style Sheet URL setting to match the style sheet used by the B2C Commerce storefront, the Solution Architect can ensure that the self-service portal has the same look and feel as the storefront.

Option B is incorrect because there is no Portal Theme URL setting in Service Cloud. Option C is incorrect because copying any relevant CSS code from the organization's website and pasting it into the pages for the self-service portal in Page Builder is not a recommended or supported way of customizing the theme of the self-service portal. Option D is incorrect because making a copy of the appropriate CSS file from the organization's web server and uploading it to the self-service portal is not possible or advisable. The CSS file must be hosted on a publicly-accessible web server and referenced by the Style Sheet URL setting.

Reference:

https://help.salesforce.com/s/articleView?id=sf.networks_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.selfservice_style_sheet.htm&type=5

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asked 23/09/2024
Phillip Roos
49 questions
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