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Question 191 - Certified Business Analyst discussion

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Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.

How should the business analyst collaborate with the key stakeholder's?

A.
Conduct individual interviews to gather input.
Answers
A.
Conduct individual interviews to gather input.
B.
Conduct a group brainstorming session to generate ideas.
Answers
B.
Conduct a group brainstorming session to generate ideas.
C.
Conduct a focus group to identify pain points.
Answers
C.
Conduct a focus group to identify pain points.
Suggested answer: A

Explanation:

The business analyst should conduct individual interviews to gather input from the key stakeholders. Interviews are a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc. Interviews help to elicit requirements and user stories from the key stakeholders by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviews also help to avoid the influence or dominance of one stakeholder over others, as well as reduce the risk of groupthink or conformity.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery

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asked 23/09/2024
Oky ramadhani
42 questions
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