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Question 190 - Certified Business Analyst discussion

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Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.

How should the business analyst help the EMEA sales team learn the new features?

A.
Organize user groups by permission set and train each team.
Answers
A.
Organize user groups by permission set and train each team.
B.
Document key changes and gather feedback to update the backlog.
Answers
B.
Document key changes and gather feedback to update the backlog.
C.
Build tooltips and discoverable content in the new console layouts.
Answers
C.
Build tooltips and discoverable content in the new console layouts.
Suggested answer: C

Explanation:

This answer states that building tooltips and discoverable content in the new console layouts is how the BA should help the EMEA sales team learn the new features after completing the user acceptance testing phase of a major update to Sales Cloud. Tooltips are small pop-up windows that provide brief explanations or instructions for a feature or a functionality when a user hovers over or clicks on an element. Discoverable content is content that is hidden until a user interacts with a trigger, such as a button, a link, or an icon. Building tooltips and discoverable content in the new console layouts can help the BA to provide contextual and on-demand guidance and information to the EMEA sales team, and help them learn the new features at their own pace and convenience.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
Mihai Stefanescu
35 questions
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