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The customer requires secure access control for sensitive customer data. Which functionality is most important?
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The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

Question 2 - Certified Contact Center discussion

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Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

A.
Einstein Feedback Surveys automatically sent based on case closure events and collecting customer feedback on their experience.
Answers
A.
Einstein Feedback Surveys automatically sent based on case closure events and collecting customer feedback on their experience.
B.
Process Builder sequences initiating customer satisfaction surveys upon case closure and managing survey workflow.
Answers
B.
Process Builder sequences initiating customer satisfaction surveys upon case closure and managing survey workflow.
C.
Flow Builder with visual interface for designing and configuring survey forms and logic for collecting feedback after case closure.
Answers
C.
Flow Builder with visual interface for designing and configuring survey forms and logic for collecting feedback after case closure.
D.
All of the above, offering various options for triggering and managing customer satisfaction surveys within case management.
Answers
D.
All of the above, offering various options for triggering and managing customer satisfaction surveys within case management.
Suggested answer: D

Explanation:

Salesforce offers multiple tools that can be used to trigger customer satisfaction surveys after case closure, each providing unique capabilities. Einstein Feedback Surveys can automate sending based on case closure events. Process Builder can initiate workflows to send surveys after cases are closed. Flow Builder allows for designing survey forms and logic. All these options provide robust solutions for integrating customer satisfaction surveys into case management workflows, making 'D. All of the above, offering various options for triggering and managing customer satisfaction surveys within case management' the best answer.

Reference: Salesforce Automation Tools

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asked 23/09/2024
Francesco Balducci
36 questions
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