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Question 6 - Certified Contact Center discussion

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The customer wants to automate sending invoices and case history updates via email. Which business process requirement should be considered?

A.
Develop custom Apex code for automated email triggers and attachments.
Answers
A.
Develop custom Apex code for automated email triggers and attachments.
B.
Utilize Process Builder with predefined rules for email notifications based on case updates.
Answers
B.
Utilize Process Builder with predefined rules for email notifications based on case updates.
C.
Configure outbound email integrations with pre-built templates for invoices and case summaries.
Answers
C.
Configure outbound email integrations with pre-built templates for invoices and case summaries.
D.
Implement Einstein Bots to handle email communication and automate basic customer interactions.
Answers
D.
Implement Einstein Bots to handle email communication and automate basic customer interactions.
Suggested answer: B

Explanation:

Process Builder in Salesforce allows for the automation of tasks such as sending invoices and case history updates via email following specific triggers or updates to a case. By using predefined rules and conditions within Process Builder, organizations can automate email notifications, ensuring that communications are timely and relevant to the case status. This tool simplifies workflow automation, making it easier to maintain consistent communication with customers without manual intervention.

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asked 23/09/2024
Pushparaj A
40 questions
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