You need to set up email case creation. Which feature allows automatic case generation from incoming emails?

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Pamela Joanne Ang · Accepted Answer

Email-to-Case enabled on the Case object with appropriate field mapping.

Pamela Joanne Ang · Answer

Workflow Rules with email field criteria triggering case creation.

Pamela Joanne Ang · Answer

Process Builder sequences defining steps for email parsing and case generation.

Pamela Joanne Ang · Answer

Einstein Bots configured to handle email inquiries and create cases if needed.

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