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Question 20 - Certified Contact Center discussion

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You need to configure email templates for case updates and notifications. Which tool best suits this task?

A.
Salesforce Classic Email Templates with drag-and-drop content editing.
Answers
A.
Salesforce Classic Email Templates with drag-and-drop content editing.
B.
Entitlement Email Templates for automated communication based on service level agreements.
Answers
B.
Entitlement Email Templates for automated communication based on service level agreements.
C.
Lightning Email Templates with flexible design options and dynamic data merge fields.
Answers
C.
Lightning Email Templates with flexible design options and dynamic data merge fields.
D.
Einstein Mail Composer powered by AI for personalized and responsive email content.
Answers
D.
Einstein Mail Composer powered by AI for personalized and responsive email content.
Suggested answer: C

Explanation:

Lightning Email Templates provide the best solution for configuring email templates for case updates and notifications. These templates offer flexible design options and the ability to use dynamic data merge fields, making them ideal for creating personalized and context-specific communications.

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asked 23/09/2024
Cynan Jones
40 questions
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