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Question 32 - Certified Contact Center discussion

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The customer needs advanced customization for specific workflows. Which option provides flexibility?

A.
Out-of-the-box configuration
Answers
A.
Out-of-the-box configuration
B.
Salesforce Flow
Answers
B.
Salesforce Flow
C.
Third-party development
Answers
C.
Third-party development
D.
Custom Apex coding
Answers
D.
Custom Apex coding
Suggested answer: B

Explanation:

Salesforce Flow provides the flexibility needed for advanced customization of specific workflows within the Salesforce environment. It allows admins and developers to automate complex business processes and create rich, guided user experiences. The tool offers a drag-and-drop interface to design customized workflows, which can handle various actions like data collection, records updates, and complex logic without the need for custom code.

asked 23/09/2024
Geetanjali Singh
36 questions
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