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You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
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Question 33 - Certified Contact Center discussion

Report
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The customer wants to track agent performance and customer satisfaction. Which functionality provides valuable insights?

A.
Field History Tracking
Answers
A.
Field History Tracking
B.
Reports & Dashboards
Answers
B.
Reports & Dashboards
C.
Einstein Discovery
Answers
C.
Einstein Discovery
D.
Process Builder
Answers
D.
Process Builder
Suggested answer: B

Explanation:

Reports and Dashboards in Salesforce provide comprehensive insights into agent performance and customer satisfaction. They enable organizations to create detailed reports and visualize data through customizable dashboards, which helps in monitoring key performance indicators (KPIs) and trends. This functionality supports decision-making by providing real-time data analysis, aiding in the improvement of agent performance and the enhancement of customer satisfaction levels.

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asked 23/09/2024
Diego Beltran
39 questions
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