ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

Question 37 - Certified Contact Center discussion

Report
Export

The customer wants to track metrics across different case types and channels. Which reporting element helps with data standardization and analysis?

A.
Develop custom reports with unique data models for each case type and channel.
Answers
A.
Develop custom reports with unique data models for each case type and channel.
B.
Utilize standard case fields and reporting tools to categorize and analyze data across the board.
Answers
B.
Utilize standard case fields and reporting tools to categorize and analyze data across the board.
C.
Implement separate dashboards for each channel and case type with customized metrics.
Answers
C.
Implement separate dashboards for each channel and case type with customized metrics.
D.
Employ third-party analytics tools with independent data structures and visualizations.
Answers
D.
Employ third-party analytics tools with independent data structures and visualizations.
Suggested answer: B

Explanation:

Standardizing data across different case types and channels can be efficiently managed using Salesforce's built-in case fields and reporting tools. This allows for consistent categorization and analysis of data, enhancing the ability to track and compare metrics seamlessly across the organization. Option 'B. Utilize standard case fields and reporting tools to categorize and analyze data across the board' best fits this need, as it utilizes the robust native functionalities of Salesforce for comprehensive data analysis and reporting.

Reference: Salesforce Documentation on Reports and Dashboards

Show Answer
asked 23/09/2024
Paola Aguirre
39 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms