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Question 76 - Certified Contact Center discussion

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The customer requires ongoing training and support for agents using the new Salesforce Contact Center system. Which support option is most suitable?

A.
Utilize Trailhead online modules and Salesforce documentation for independent learning.
Answers
A.
Utilize Trailhead online modules and Salesforce documentation for independent learning.
B.
Implement Premier Support with dedicated access to expert consultants and proactive issue resolution.
Answers
B.
Implement Premier Support with dedicated access to expert consultants and proactive issue resolution.
C.
Develop custom training materials and conduct internal workshops for agent familiarization.
Answers
C.
Develop custom training materials and conduct internal workshops for agent familiarization.
D.
Leverage partner resources and certified consultants for specialized training and implementation guidance.
Answers
D.
Leverage partner resources and certified consultants for specialized training and implementation guidance.
Suggested answer: B

Explanation:

Implementing Premier Support is the most suitable option for ongoing training and support for agents using the new Salesforce Contact Center system. Premier Support provides organizations with dedicated access to Salesforce experts and consultants who offer specialized training, proactive issue resolution, and continuous support. This level of support ensures that agents are well-equipped to use the system efficiently and can resolve any issues quickly, enhancing their overall effectiveness and comfort with the system.

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asked 23/09/2024
Endre Horvath
32 questions
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