Your scenario requires generating automated case updates based on customer interactions. Which Salesforce feature offers this capability?

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Joice Lira · Accepted Answer

All of the above, depending on the desired complexity and automation level of case updates.

Joice Lira · Answer

Workflow Rules triggering email notifications and case updates based on specific events or field changes.

Joice Lira · Answer

Process Builder sequences defining automated actions and data updates based on triggers and conditions.

Joice Lira · Answer

Flow Builder with visual interface for designing automated processes and case updates triggered by interactions.

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