ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
Your KPIs include measuring agent utilization rates. Which metric best reflects this?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?

Question 92 - Certified Contact Center discussion

Report
Export

You need to configure chatbots for different purposes within the Contact Center. Which platform offers the most flexibility?

A.
Einstein Bots with pre-built templates and AI capabilities for various customer service scenarios.
Answers
A.
Einstein Bots with pre-built templates and AI capabilities for various customer service scenarios.
B.
Flow Builder with drag-and-drop interface for designing chatbot conversations and logic flow.
Answers
B.
Flow Builder with drag-and-drop interface for designing chatbot conversations and logic flow.
C.
Dialogflow and similar third-party chatbot platforms integrated with Salesforce.
Answers
C.
Dialogflow and similar third-party chatbot platforms integrated with Salesforce.
D.
All of the above, providing options for diverse bot functionalities and integration flexibility.
Answers
D.
All of the above, providing options for diverse bot functionalities and integration flexibility.
Suggested answer: D

Explanation:

Configuring chatbots for varied purposes in the Contact Center can be effectively supported by a variety of platforms. Einstein Bots offer AI-driven capabilities and pre-built templates suited for customer service. Flow Builder provides a flexible, drag-and-drop interface for custom chatbot design. Third-party platforms like Dialogflow offer advanced customization and integration capabilities. Therefore, 'D. All of the above, providing options for diverse bot functionalities and integration flexibility' is the best answer, as it encompasses the broadest range of tools for building and customizing chatbots within Salesforce.

Reference: Salesforce Einstein Bots

Show Answer
asked 23/09/2024
Roman Flores
33 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms