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Question 93 - Certified Contact Center discussion

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Your requirements include chatbot integration for self-service support. Which Salesforce platform facilitates this?

A.
Einstein Bots with natural language processing and conversational AI capabilities.
Answers
A.
Einstein Bots with natural language processing and conversational AI capabilities.
B.
Flow Builder with chatbot elements for building conversational interfaces within flows.
Answers
B.
Flow Builder with chatbot elements for building conversational interfaces within flows.
C.
Lightning Web Components for developing custom chatbot interfaces integrated with Salesforce.
Answers
C.
Lightning Web Components for developing custom chatbot interfaces integrated with Salesforce.
D.
All of the above, providing various options for building and integrating chatbots into your self-service experience.
Answers
D.
All of the above, providing various options for building and integrating chatbots into your self-service experience.
Suggested answer: D

Explanation:

Chatbot integration within Salesforce can be accomplished through several platforms. Einstein Bots offer natural language processing and AI capabilities for sophisticated conversational experiences. Flow Builder allows the creation of conversational interfaces within automated workflows, and Lightning Web Components can be used to build custom, integrated chat interfaces. Therefore, 'D. All of the above, providing various options for building and integrating chatbots into your self-service experience' correctly describes the flexibility and range of tools available for chatbot integration.

Reference: Salesforce Einstein Bots

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asked 23/09/2024
Aleksandar Jovasevic
45 questions
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