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Question 99 - Certified Contact Center discussion

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You need to integrate external systems for additional data enrichment within cases. Which tool facilitates this?

A.
Apex code development for custom integrations with specific external systems and data retrieval.
Answers
A.
Apex code development for custom integrations with specific external systems and data retrieval.
B.
Flow Builder with pre-built connectors and actions for integration with various external data sources.
Answers
B.
Flow Builder with pre-built connectors and actions for integration with various external data sources.
C.
Salesforce Connect for establishing secure and centralized connectivity with a broader range of external systems.
Answers
C.
Salesforce Connect for establishing secure and centralized connectivity with a broader range of external systems.
D.
All of the above, providing options for integrating external data sources and enriching case information for informed decision-making.
Answers
D.
All of the above, providing options for integrating external data sources and enriching case information for informed decision-making.
Suggested answer: D

Explanation:

Integrating external systems for data enrichment within cases can be accomplished through several tools within Salesforce. Apex code allows for customized integrations tailored to specific external systems. Flow Builder supports seamless integration with its pre-built connectors. Salesforce Connect provides robust connectivity to a wide array of external data sources. Therefore, 'D. All of the above, providing options for integrating external data sources and enriching case information for informed decision-making' is the correct answer, offering multiple avenues to achieve comprehensive data integration.

Reference: Salesforce Integration Capabilities

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asked 23/09/2024
Razan Althubaiti
42 questions
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