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Question 143 - Certified Contact Center discussion

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Your deployment involves migrating external system integrations. Which data preparation step helps maintain connection accuracy and functionality?

A.
Mapping and verifying field names and data formats between the Contact Center system and external integrations to ensure compatibility.
Answers
A.
Mapping and verifying field names and data formats between the Contact Center system and external integrations to ensure compatibility.
B.
Testing data exchange with external systems through mock scenarios and sample data transfers before the actual migration.
Answers
B.
Testing data exchange with external systems through mock scenarios and sample data transfers before the actual migration.
C.
Documenting API configurations and connection details for external integrations after successful migration and testing.
Answers
C.
Documenting API configurations and connection details for external integrations after successful migration and testing.
D.
All of the above, contributing to a smooth and seamless transition with reliable external system integrations within the new Contact Center system.
Answers
D.
All of the above, contributing to a smooth and seamless transition with reliable external system integrations within the new Contact Center system.
Suggested answer: D

Explanation:

Ensuring the accuracy and functionality of external system integrations during a migration involves comprehensive preparation: A. Mapping and verifying field names and data formats ensures compatibility between systems. B. Testing data exchange with external systems through mock scenarios validates the integration before live deployment. C. Documenting API configurations and connection details provides a reference for maintaining and troubleshooting integrations post-migration. These steps collectively ensure a smooth transition and reliable operation of external system integrations in the new Contact Center system.

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asked 23/09/2024
CHUN KIT HO
28 questions
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