Salesforce Certified Contact Center Practice Test - Questions Answers, Page 17

List of questions
Question 161

Your deployment involves introducing a new agent performance dashboard. Which cut-over requirement helps ensure user adoption and understanding?
Question 162

You're deploying a new email channel integration for customer support. Which cut-over requirement helps maintain data accuracy and consistency?
Question 163

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut-over requirement helps mitigate compliance risks?
Question 164

You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
Question 165

You're deploying a new SMS channel for customer updates and notifications. Which cut-over requirement helps prevent message delivery failures and ensure customer reach?
Question 166

Your deployment involves migrating to a new cloud-based Contact Center platform. Which cut-over requirement helps maintain data security and access control?
Question 167

Universal Containers (UC) requires agents to use their mobile devices as part of the daily operations. In order to do that, agents need a service app that can be published on AppExchange. Which kind of environment should
UC use to develop and deploy this app on Appexchange?
Question 168

Universal Containers (UC) has a service report requirement to provide a snapshot of customers, including the service products they are using, case reason, and priority,
Which dashboard in Service Analytics should UC use? Sidebar-By
Question 169

The best dashboard in Service Analytics for UC's service report requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?
Question 170

The correct steps for UC to create a service report with 50 object references are
A consultant has cloned a standard bot as an Enhanced Bot for Universal Containers inbound conversations, which created a simple Omni-Channel flow for the bot
What does the consultant need to specify to use this flow in the channel setting other than selecting the flow?
Question