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Question 148 - Certified Contact Center discussion

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You're preparing data migration for knowledge base articles with associated attachments. Which step helps ensure file compatibility and accessibility within the new platform?

A.
Converting attachments to formats compatible with the new knowledge base system before the migration process.
Answers
A.
Converting attachments to formats compatible with the new knowledge base system before the migration process.
B.
Configuring the new platform to recognize and handle different file formats associated with migrated knowledge base articles.
Answers
B.
Configuring the new platform to recognize and handle different file formats associated with migrated knowledge base articles.
C.
Testing access and download functionality for attached files within the new platform after the migration is complete.
Answers
C.
Testing access and download functionality for attached files within the new platform after the migration is complete.
D.
All of the above, contributing to seamless access and usability of knowledge base articles with corresponding attachments in the new system.
Answers
D.
All of the above, contributing to seamless access and usability of knowledge base articles with corresponding attachments in the new system.
Suggested answer: D

Explanation:

Ensuring file compatibility and accessibility for knowledge base articles with attachments in a new platform involves several important steps. Converting attachments to compatible formats prevents issues post-migration. Configuring the new system to handle different file formats ensures seamless access. Testing file access and functionality after migration confirms the integrity and usability of the files. Thus, 'D. All of the above, contributing to seamless access and usability of knowledge base articles with corresponding attachments in the new system' provides a robust approach to managing file migration effectively.

Reference: Salesforce Knowledge Management

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asked 23/09/2024
Gabriel Pereira Dias
36 questions
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