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Question 5 - Certified Field Service Consultant discussion

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A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.

Where should the technician record this information?

A.
The Product Item Transactions Related List on the Product Item
Answers
A.
The Product Item Transactions Related List on the Product Item
B.
The Work Order Line Item associated with the completed Work Order
Answers
B.
The Work Order Line Item associated with the completed Work Order
C.
The Products Consumed section on the Work Order
Answers
C.
The Products Consumed section on the Work Order
D.
The Product Request Line Item associated with the Product
Answers
D.
The Product Request Line Item associated with the Product
Suggested answer: C

Explanation:

The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related List on the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used. The Product Request Line Item associated with the Product shows the products requested, but not the products consumed.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5

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asked 23/09/2024
Arnaldo Martinez 2-30793
42 questions
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