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universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this requirement?
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?
Which three objects are associated to the Work Type? Choose 3 answers
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Question 2 - Certified Field Service Consultant discussion

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Service appointments in a ''cannot complete'' status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a ''cannot complete'' status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

A.
Define ''cannot complete'' as a pinned status for auto-dispatch services.
Answers
A.
Define ''cannot complete'' as a pinned status for auto-dispatch services.
B.
Define ''cannot complete'' as a pinned status for scheduling and optimization services.
Answers
B.
Define ''cannot complete'' as a pinned status for scheduling and optimization services.
C.
Ensure that status transitions are configured to prevent the update from ''cannot complete'' to ''none'.
Answers
C.
Ensure that status transitions are configured to prevent the update from ''cannot complete'' to ''none'.
D.
Ensure that status transition are configured to allow the status update from ''cannot complete'' to ''scheduled''.
Answers
D.
Ensure that status transition are configured to allow the status update from ''cannot complete'' to ''scheduled''.
Suggested answer: B, C

Explanation:

Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3.Status transitions define the valid status changes for service appointments based on business rules.

Reference:3https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

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asked 23/09/2024
yusuf sivrikaya
38 questions
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