Home / Salesforce / Certified Field Service Consultant

Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 15

Question list

List of questions

Question 141

(0)

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue. Which sequence of steps should a Consultant recom

Question 142

(0)

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete. What should a Consult

Question 143

(0)

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise. What should a Consultant implement to accomplish this requirement?

Question 144

(0)

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to hav

Question 145

(0)

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources. Where can the director view

Question 146

(0)

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with

Question 147

(0)

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but

Question 148

(0)

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As

Question 149

(0)

Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the

Question 150

(0)

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Question 141

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Show Answer Comment (0)

Question 142

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.

What should a Consultant recommend to streamline the creation of these Work Orders?

Create a child Work Order for each similar site visit.

Create Work Types for use on Work Orders.

Create a standard set of Work Order Line Items.

Create a work flow to clone the Work Order.

Show Answer Comment (0)

Question 143

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.

What should a Consultant implement to accomplish this requirement?

Define Work Types, Define Work Order Status, Set up Resource Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules

Define Skills, Set up Skill Requirements, Set up Resource Skills

Set up Service Locations, Set up Location Skills, Define Work Types

Show Answer Comment (0)

Question 144

How should the callout for multiple panels be treated in Salesforce?

Create a work order for each installed product and a work order dependency to assign to the same resource.

Create a work order hierarchy with each installed product as a child work order.

Create a work order with a work order line item for each installed product.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Show Answer Comment (0)

Question 145

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.

Where can the director view service objective scores for potential appointment time slots?

Bulk dispatch action

Book appointment action

Candidates action

Dispatch console

Show Answer Comment (0)

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

Create a custom number field to capture the tier number on the service resource.

Create a queue for each tier group within each territory on the Service Appointment object.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

Show Answer Comment (0)

Question 147

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

The action was added as part of the Salesforce mobile navigation settings options.

The actions were not added to the Classic Publisher Quick Actions section on the page layout.

The actions were not added to the Mobile and Lightning Actions section on the page layout.

The action type being utilized on the Work Order object is Lightning component.

Show Answer Comment (0)

Question 148

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the schedule policy.

Automatically change the status to Dispatched of all Service Appointments.

Automatically schedule unscheduled services to available Resources.

Show Answer Comment (0)

Question 149

Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.

On which object should the Consultant define a Quick Action to create the Work Order?

Entitlement

Opportunity

Case

Contact

Show Answer Comment (0)